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Guest Service Professional Certification training to be held in Belize City

Posted: Thursday, April 12, 2018, 1:52 p.m. CST.

By BBN Staff: The Radisson Fort George Hotel and Marina in Belize City is hosting a Guest Service Professional certification training from May 2 to 4, 2018.

The event will begin at 9am and end at 4pm each day.

The certification training course provides recognition for participating individuals that achieve and express exceptional service by engaging with their guests and creating memorable experiences.

The training are from the American Hotel and Lodging Educational Institute. (AHLEI) and will be facilitated by Hospitality Training Services.

Lorena Zaldana, owner of Hospitality Training Services (HTS) says that the company provides support to tourism stakeholders: “ I feel the advantage we have is that while there are many training options, the programs we offer through AHLEI are standardized programs used by luxury brands like the Hilton, Marriott, Four Seasons, Wyndham etc, all brands that are setting up shop in Belize.  The training company was started in an effort to provide much needed support to the tourism stakeholders and hospitality workforce in order to elevate the standards of services we provide to compete with other luxury travel destinations.”

Hospitality training services is a new training company that offers training and professional development opportunities for the hospitality workforce in Belize or anyone wishing to start a career in the tourism industry.

HTS is the only company in Belize that has a license to offer AHLEI certifications in the country.

The courses range from all entry level positions (front desk, housekeeping, restaurant server, guest service professional server, maintenance employee, line cook, & lodging security officer) to supervisory, managerial, department head and general manager certifications.

There are four scheduled- certified guest service professional, certified restaurant server, certified front desk representative and certified guest room attendant. They also have a general manager certification ongoing at the Radisson facilitated by James Scott who is a certified hotel administrator through AHLEI.

The professional certification course will provide participants with a distinction of excellence in the tourism industry, will improve the standard for the industry, and will gain the acknowledgement of skills and competencies required to succeed in the position.

Interested participants can register by emailing [email protected].

The cost of the professional training is $370 Belize per person.

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