Transparent BPO hires industry leader as President to support growth

Published by BBN Staff at March 3, 2020

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Posted: Tuesday, March 3, 2020. 5:46 pm CST.

By BBN Staff: Transparent BPO, a nearshore contact center and business process outsourcer, today announced the hiring of Lance Hale as president to support the company’s aggressive growth plans.

“Our vision and growth plans have matured, and our new goal is to continue to be the industry leader in Belize but also become a global brand that ranks among the contact center industry’s best year after year. With the change, we needed the requisite expertise to drive the strategy forward, which is why I’m very excited to welcome Lance Hale, a highly-regarded industry leader, to serve as president, a new office for the company,” said Scott Newman, Transparent BPO founder and CEO.

Hale comes to the position with an extensive resume spanning three decades in the contact center industry.

During that time, he rose through the ranks, from customer service manager early in his career to, most recently, president of operations for one of the largest BPO firms in the world. While there, Hale oversaw 88 contact centers, 50,000 employees, and hundreds of clients. In his first year, he grew the company’s worldwide footprint by more than 15 percent through organic growth from existing clients and bringing on new logos.

As president, Hale will have overall responsibility for Transparent BPO’s operations. He will also focus on solidifying and innovating existing business operations to produce consistent results and look for growth opportunities, organically and through acquisition, to make Transparent BPO a recognized global player.

“I am truly excited about taking on this new role at Transparent BPO. The most important thing to me at this stage of my career is to work for a CEO and company with a high level of integrity that truly cares for its clients and employees. I have found that at Transparent BPO,” Hale said.

Hale began his new role on Monday, March 2.

Transparent BPO was founded in 2009 to provide its clients with superior call center services and business process outsourcing at competitive pricing.

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