Office of the Ombudsman closed to walk-ins, service continues

Published by BBN Staff at August 17, 2020

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Posted: Monday, August 17, 2020. 4:19 pm CST.

By BBN Staff: Due to the ongoing COVID-19 pandemic, the Office of the Ombudsman has decided to suspend accepting walk-ins at the office, but is still offering service to the public.

The Ombudsman’s office put out a notice today saying that those wishing to make a complaint can send an email to [email protected], as well as via letter dropped off at the office and by post. Complaints can also be sent to Post Office box 1276. The office can still be called at 223-3594 or 223-3198 for assistance. Persons who have already filed complaints and need follow-ups can do so through any of the previously stated channels.

The Ombudsman’s office also noted that all complaints submitted must include personal information including name, address, contact number, email address, copy of photo I.D., and signature of the complainant.

“We are encouraging the public to adhere to the protocols of the Ministry of Health, Office of the Director of Health Services, and the Government Press office,” the notice added.

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