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Frontline Officers at Ministry of Natural Resources get training to improve customer service skills

Posted: Monday, August 2, 2021. 12:00 pm CST.

By Benjamin Flowers: Customer service officers from the Ministry of Natural Resources, Petroleum and Mining, have completed a two-day training course aimed at improving the delivery of customer service countrywide.

The ministry explained that the sessions were facilitated by the Customer Service Unit, and fell in line with its strategic priorities of improving the quality and delivery of services and building a strong organization with a highly competent and motivated staff.

The 44 participants were engaged in discussions about the importance of uniformity and the standards of service delivery, and had clearly defined performance expectations for each desk officer.

“Frontline officers are expected to always deliver outstanding service to the public, keeping in mind that priority service is given to golden citizens, customers with disabilities, pregnant women, and customers with young children,” the ministry said.

As a furtherance to the improvement of the delivery of customer service, the ministry also noted that several changes were implemented, which include: the improvement of the waiting area at central headquarters; the implementation of digital ticketing system; the renovation of front desk area; the ross-training of frontline workers; the information desk and Front Desk Policy; improved service delivery at Land and Surveys district offices, etc.

The ministry also noted that the training will be followed up by a series of targeted Customer Service workshops.


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