fbpx
Simone Biles will compete in the final event in gymnastics at the Tokyo Olympics
August 2, 2021
Kerwin Castillo, Kevin Jones win gold, silver in the U20 high jump at Central American Athletics Championship in Nicaragua
August 2, 2021

Frontline Officers at Ministry of Natural Resources get training to improve customer service skills

  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  
  •  

Posted: Monday, August 2, 2021. 12:00 pm CST.

By Benjamin Flowers: Customer service officers from the Ministry of Natural Resources, Petroleum and Mining, have completed a two-day training course aimed at improving the delivery of customer service countrywide.

The ministry explained that the sessions were facilitated by the Customer Service Unit, and fell in line with its strategic priorities of improving the quality and delivery of services and building a strong organization with a highly competent and motivated staff.

The 44 participants were engaged in discussions about the importance of uniformity and the standards of service delivery, and had clearly defined performance expectations for each desk officer.

“Frontline officers are expected to always deliver outstanding service to the public, keeping in mind that priority service is given to golden citizens, customers with disabilities, pregnant women, and customers with young children,” the ministry said.

As a furtherance to the improvement of the delivery of customer service, the ministry also noted that several changes were implemented, which include: the improvement of the waiting area at central headquarters; the implementation of digital ticketing system; the renovation of front desk area; the ross-training of frontline workers; the information desk and Front Desk Policy; improved service delivery at Land and Surveys district offices, etc.

The ministry also noted that the training will be followed up by a series of targeted Customer Service workshops.

Comments

 

Аdvеrtіѕе wіth thе most visited news site in Веlіzе ~ Wе оffеr fullу сuѕtоmіzаblе аnd flехіblе dіgіtаl mаrkеtіng расkаgеѕ. Yоur соntеnt іѕ dеlіvеrеd іnѕtаntlу tо thоuѕаndѕ оf uѕеrѕ іn Веlіzе аnd аbrоаd! Соntасt uѕ аt [email protected] оr саll uѕ аt 501-601-0315.

 

© 2021, BreakingBelizeNews.com. This article is the copyrighted property of Breaking Belize News. Written permission must be obtained before reprint in online or print media. REPRINTING CONTENT WITHOUT PERMISSION AND/OR PAYMENT IS THEFT AND PUNISHABLE BY LAW.

  • larry waight
  • galen university

Leave a Reply

Your email address will not be published. Required fields are marked *