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Belize Tourism Board launches countrywide Front-line Service Excellence and Leadership training

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Posted: Monday, November 1, 2021. 8:27 pm CST.

By Rubén Morales Iglesias: Today the Belize Tourism Board (BTB) launched a countrywide Frontline Service Excellence and Leadership series of training sessions in Belize City.

The first training session is being held on Monday and Tuesday, November 1 and 2, for frontline personnel at the Philip Goldson International Airport and the Cruise Ports. The sessions at the Tapir Room of the Belize Biltmore Plaza Hotel run from 8:30 a.m. to 12:00 noon.

“The training aims to increase the level of customer service provided to tourists across the tourism value chain as a part of BTB’s ‘Destination Ambassadors’ Program,” said the BTB in a press release. “Participants included Civil Aviation, Customs, Immigration, Ministry of Health and Wellness, Belize Agricultural Health Authority (BAHA), as well as BTB hospitality staff.”

The training sessions are being conducted by Claudine Pohl of Lemoneight, a company based in Canada.

The BTB said Pohl “kept the participants very engaged”.

BTB said this training program is part of a new national expanded tourism training initiative that seeks to further strengthen the recovery of the tourism industry. It is expected that after the training, the Destination Ambassadors will be better able to provide greater support to all visitors arriving in Belize.

The BTB said the Tourism Police Unit is participating in the training in Belize City on Monday, November 1, from 1:30 p.m. to 4:30 p.m., in San Pedro on Wednesday, November 3, from 8:30 am to 12:30 pm and in Cayo on Friday, November 5, from 10:00 a.m. to 3:00 p.m.

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