By Aaron Humes: The Government’s customers are being asked to help it find out how it is doing in providing critical services.
A Customer Experience Survey will be developed to “focus on the voice of the customer by gathering feedback, identifying their needs, and incorporating those changes across operations as well as adapting quality controls for continuous monitoring and keeping customers at the heart of government services.
The survey will randomly call customers and you, the public, are being asked to cooperate and to share their honest feedback on the performance of ministries and departments starting on May 23 and continuing for six weeks.
Muslar Saunders Consultancy and Services has been engaged to work along with the Customer Service Quality Assurance Unit within the ministry on the program. The Ministry of the Public Service, Constitutional and Political Reform, and Religious Affairs seeks to ensure that all ministries and departments provide the best experience for all.