By Benjamin Flowers: The Ministry of the Public Service, Constitutional and Political Reform, and Religious Affairs is asking the public to give feedback on their experience interacting with government ministries and departments, with the aim of improving those experiences.
The Ministry’s customer service survey, a six-week initiative being done in collaboration with Muslar Saunders Consultancy and Services, officially launches tomorrow.
During the survey period, the consultancy firm will be randomly calling customers that have interacted with a ministry recently.
“This initiative will focus on the voice of the customer by gathering feedback, identifying their needs, and incorporating those changes across operations as well as adapting quality controls for continuous monitoring and keeping customers at the heart of government services,” the Ministry said.
The Ministry went on to plead with members of the public who receive a call to participate in the survey and give honest responses on the performance of ministries and departments.