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Join the Leadership Team: Black Orchid Resort announces vacancy for assistant general manager

Black Orchid Resort Musical Extravaganzas

Posted: Saturday, December 23, 2023. 1:28 pm CST.

By Horace Palacio; Black Orchid Resort in Burrel Boom, Belize District has officially opened applications for the position of Assistant General Manager. This key role is set to play a pivotal part in the hotel’s continued success and expansion.

The Assistant General Manager will be responsible for managing the day-to-day operations of the hotel, focusing on sales enhancement, revenue maximization, and ensuring strong financial performance. The role extends beyond routine management, encompassing the development and empowerment of the team, maintaining high service standards, and enhancing the hotel’s brand presence.

Primary Duties Include:

  • Team Engagement: Developing initiatives aligned with the hotel’s service philosophy to boost team engagement.
  • Career Development: Implementing team member succession planning, ensuring preparedness for future roles.
  • Performance Management: Establishing performance goals, providing mentorship, and feedback for team growth.
  • HR Oversight: Managing HR-related activities in compliance with company standards.
  • Brand Compliance: Ensuring adherence to brand and service standards.
  • Guest Satisfaction: Working collaboratively to meet and exceed guest service expectations.
  • Financial Planning: Assisting in the preparation of financial plans, focusing on budget forecasting and profitability.
  • Revenue Growth: Utilizing various channels and technology for revenue enhancement and market share expansion.
  • Asset Management: Leading initiatives to maintain or improve the hotel’s position in the market.

Qualifications and Skills Required:

  • A bachelor’s degree in Hotel Administration, Business Administration, or a relevant field.
  • Between five to ten years of experience in hotel management.
  • Strong computer literacy.
  • Exceptional customer service skills and a results-driven approach.
  • Proficiency in English; knowledge of Spanish is beneficial.

Application Process:

Candidates are encouraged to apply by sending their resume, police record, and two reference letters to [email protected].

This recruitment drive marks a significant step for Black Orchid Resort as it seeks to bolster its leadership team and fortify its position in the competitive tourism industry. The new Assistant General Manager will be at the forefront of this exciting phase, driving innovation and excellence in service at one of Belize’s most respected establishments.


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