University of Belize enhances its registration process and addresses recent challenges

Published by BBNTEAM at August 13, 2024

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Posted: Tuesday, August 13, 2024. 4:01 pm CST.

By Zoila Palma Gonzalez: The University of Belize (UB) issued a statement informing all students on the work it is doing to elevate all its service areas that impact students’ registration every semester.

At the start of the registration period for the August semester, the university became aware that the servers that host the Xenegrade registration portal were giving students very slow access and dropped completely several times.

UB noted that despite these challenges, over 4,500 students have now registered successfully.

Nevertheless, some students are encountering a few challenges with their invoices, and with finding spaces in the classes they would like to take.

“The entire university administration apologizes to its students and the general public for the inconvenience we know these challenges have caused. We recognize the need to do better and are pooling all our key resources to focus on immediate, short, and long-term solutions that meet our mandate as the flagship institution of tertiary education,” UB expressed.

UB says that to mitigate the problems students have experienced with registration, the national university is undertaking the following actions:

Waiver of Late Fees: The late fee for this semester’s registration has been removed to ease financial burdens on students.

Increased Advising Support: Additional faculty advisors are being made available during the drop/add period, which begins today, to assist students with course selection and registration.

Registration Oversight Body: A new oversight committee is being established to explore alternative technologies for the registration platform to prevent future technical issues.

Expanded Support Staff: More administrators, records personnel, and student affairs staff are now available to help students resolve any registration-related issues.

Invoice Discrepancies: Students who encounter discrepancies on their invoices are advised to contact [email protected] for accurate billing information.

“Meanwhile, all units of the university continue working to elevate the holistic educational experience we provide our students,” UB added.

Students are returning to classes this week and will find meaningful improvements in the condition of their classrooms, dormitories, cafeterias, lounge spaces and science laboratories.

In addition, students now have access to the highest quality science laboratories, the largest number of Ph.D. lecturers, and the widest array of professional specialists to produce our model graduates.

“We call on our Black Jaguars to actively participate in the ongoing process of institutional improvement and give thanks to our students and the community for their continued support,” UB said.

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